Hostage at the table : how leaders can overcome conflict, influence others, and raise performance
George Kohlrieser
Jossey-Bass
223 pages
Read in 2011

Conflict is a part of our everyday human behavior that stems from a basic fight-or-flight instinct. Too often, however, we believe that conflict is something that must be avoided at all costs; this tendency to suppress conflict can spark a cascade of negative emotions that eventually derail managers, leaders, and organizations.